HRmony Terms of Service

1. Definitions

For purposes of these Terms, the following definitions apply.

"Affiliate"

Any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than fifty percent (50%) of the voting interests or the ability to direct management decisions.

"AI Services"

Artificial intelligence-powered functionality available within the Service, including but not limited to:

• Candidate matching
• Candidate ranking
• Resume analysis
• Job description analysis
• Candidate summaries
• AI-generated communications
• Workflow recommendations
• AI assistants
• AI agents
• Automations
• Recruitment analytics
• Any future AI-powered capabilities introduced by HRmony

"Confidential Information"

Any non-public information disclosed by either party that reasonably should be understood to be confidential based on its nature or the circumstances of disclosure.

Confidential Information does not include information that:

• becomes publicly available without breach of these Terms;
• was lawfully known before disclosure;
• is independently developed without reference to the confidential information; or
• is lawfully obtained from another source.

"Customer"

The company, organization, or legal entity subscribing to or otherwise authorized to use the Service.

"Customer Data"

All information, documents, resumes, candidate profiles, job postings, interview records, emails, calendars, notes, communications, files, workflows, reports, metadata, and other content submitted to, synchronized with, created within, or generated through the Service by or on behalf of a Customer.

"Marketplace"

Optional features allowing Customers to collaborate with recruiters, agencies, partners, or other third parties through the Service.

"Order Form"

Any quotation, proposal, subscription confirmation, purchase flow, statement of work, or similar commercial document describing a Subscription or related services.

"Service"

The HRmony platform, including websites, applications, APIs, AI Services, integrations, marketplace functionality, documentation, and all related products and services.

"Subscription"

A Customer's right to access and use the Service under an active subscription plan or commercial agreement.

"Subscription Term"

The period during which a Subscription remains active.

"User"

An individual authorized by a Customer to access and use the Service.

2. Eligibility

You may use the Service only if:

• you are at least eighteen (18) years old;
• you have the legal capacity to enter into binding agreements;
• you comply with applicable laws and regulations;
• if acting on behalf of a Customer, you have authority to bind that Customer.

The Service is intended solely for professional and business recruitment activities.

HRmony may refuse or suspend access where use of the Service would violate applicable law or expose HRmony, its Customers, or Users to security, legal, or operational risks.

3. User Accounts

Access to certain features requires a registered User account.

You agree to:

• provide accurate and complete registration information;
• keep your information current;
• maintain the confidentiality of your credentials;
• use only your own account;
• promptly notify HRmony of any unauthorized access or suspected security incident.

Each User account is intended for one individual only.

Customers are responsible for:

• managing User permissions;
• adding and removing Users;
• ensuring compliance with these Terms;
• all activity performed through their accounts.

If single sign-on ("SSO") or identity providers are used, Customers remain responsible for managing authentication and access.

HRmony may suspend or restrict accounts reasonably believed to have been compromised or used in violation of these Terms.

4. The Service

HRmony provides an AI-powered recruitment platform designed to help organizations manage and optimize the hiring process.

Depending on the applicable Subscription, the Service may include:

• Applicant Tracking System (ATS)
• Recruitment CRM
• Candidate sourcing
• Resume parsing
• AI-powered matching
• AI-assisted workflows
• Candidate communications
• Calendar and email synchronization
• Interview scheduling
• Recruitment analytics
• Marketplace functionality
• APIs
• Developer tools
• Third-party integrations
• Additional capabilities introduced over time

HRmony continuously develops and improves the Service.

Accordingly, we may:

• introduce new functionality;
• improve existing features;
• modify workflows;
• discontinue outdated functionality;
• release beta or preview features.

Unless expressly agreed otherwise in writing, no specific feature or integration is guaranteed to remain available indefinitely.

5. AI Services

Artificial intelligence is a core component of the Service.

The AI Services are intended to assist recruitment professionals by improving efficiency, automating repetitive tasks, and providing decision-support capabilities.

They are not intended to replace human judgment.

5.1 AI Capabilities

Depending on the applicable Subscription, AI Services may include:

• Candidate matching
• Resume analysis
• Job description analysis
• Candidate summaries
• Interview summaries
• Email drafting
• Workflow recommendations
• AI-powered search
• Recruitment insights
• AI assistants
• AI agents
• Automations
• Other AI-powered functionality introduced over time

Availability may vary depending on subscription level, geography, product maturity, or applicable legal requirements.

5.2 AI Agents

Certain features may allow AI agents to perform actions based on Customer instructions, configured workflows, permissions, or interactions with the Service.

Examples include:

• drafting communications;
• updating records;
• creating tasks;
• summarizing meetings;
• organizing recruitment workflows;
• recommending next actions;
• retrieving information across the Service.

AI agents operate only within permissions granted by the Customer.

Unless expressly stated otherwise, AI agents do not independently make hiring or employment decisions.

5.3 Customer Responsibility

The Customer remains solely responsible for:

• hiring decisions;
• communications sent through the Service;
• verifying AI-generated outputs;
• compliance with employment and privacy laws;
• determining whether AI recommendations are appropriate.

The AI Services provide decision-support tools only and do not constitute legal, employment, or professional advice.

5.4 AI Limitations

Artificial intelligence is probabilistic.

AI-generated outputs may:

• contain inaccuracies;
• omit relevant information;
• misunderstand instructions;
• become outdated;
• require human review or correction.

HRmony does not guarantee the accuracy, completeness, reliability, or suitability of AI-generated outputs.

Users should review AI-generated content before relying upon or distributing it.

5.5 Responsible Use

You agree not to use the AI Services to:

• violate applicable law;
• discriminate unlawfully;
• generate fraudulent or misleading content;
• infringe the rights of others;
• impersonate individuals or organizations;
• circumvent security or safety mechanisms;
• engage in activities that could reasonably harm HRmony, its Customers, Users, or third parties.

HRmony may suspend AI functionality where necessary to protect the Service or comply with applicable law.

5.6 Service Improvement

HRmony continually improves the quality and performance of the AI Services.

To support these improvements, HRmony may use aggregated, anonymized, or de-identified information to:

• improve AI performance;
• enhance platform functionality;
• develop new features;
• measure quality;
• improve security;
• generate platform analytics.

Customer Data always remains the property of the Customer.

HRmony does not sell Customer Data.

HRmony does not use Customer Data to train publicly available foundation AI models without Customer authorization.

5.7 Third-Party AI Services

Certain AI functionality relies on technology or infrastructure provided by third-party service providers.

Where applicable, Customer Data may be processed by such providers solely for the purpose of delivering the requested functionality and in accordance with applicable privacy laws and contractual obligations.

5.8 Human Oversight

Unless expressly stated otherwise, HRmony does not make fully automated employment decisions.

The Service is intended to assist recruitment professionals, who remain responsible for reviewing relevant information, exercising independent judgment, and making all final hiring and employment decisions.

6. Customer Data

HRmony is built on the principle that your recruitment data belongs to you.

6.1 Ownership

As between HRmony and the Customer, the Customer retains all right, title, and interest in and to all Customer Data.

Nothing in these Terms transfers ownership of Customer Data to HRmony.

Customer Data includes, without limitation:

• candidate information;
• resumes and CVs;
• job descriptions;
• recruitment workflows;
• interview records;
• notes and comments;
• communications;
• emails;
• calendar information;
• uploaded files;
• reports;
• custom fields;
• metadata generated through Customer activity; and
• any other content submitted to, synchronized with, or generated within the Service by or on behalf of the Customer.

6.2 License to Process Customer Data

The Customer grants HRmony a limited, worldwide, non-exclusive license to host, store, process, transmit, reproduce, and otherwise use Customer Data solely to:

• provide the Service;
• operate and maintain the platform;
• deliver AI Services;
• synchronize authorized integrations;
• perform backups;
• provide technical support;
• improve security, reliability, and performance;
• comply with applicable legal obligations; and
• perform other activities reasonably necessary to provide the Service.

This license continues only for as long as necessary to provide the Service and fulfill applicable legal or operational obligations.

6.3 Customer Responsibilities

The Customer is solely responsible for:

• the accuracy of Customer Data;
• obtaining all necessary permissions, authorizations, and legal rights required to process Customer Data;
• complying with applicable employment, labor, privacy, and data protection laws;
• ensuring Customer Data does not infringe the rights of any third party.

HRmony does not independently verify the legality, completeness, or accuracy of Customer Data.

6.4 Confidentiality

HRmony treats Customer Data as confidential.

Except as described in these Terms, our Privacy Policy, or where required by applicable law, HRmony will not disclose Customer Data to third parties without the Customer's authorization.

HRmony maintains commercially reasonable administrative, organizational, and technical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction.

6.5 Data Portability

Customers may export their Customer Data using functionality made available through the Service or by submitting a reasonable request to HRmony.

HRmony believes Customers should always be able to retrieve their own data without unnecessary barriers.

The format, scope, and timing of exports may depend on the applicable Subscription and the nature of the requested export.

6.6 Data Retention

HRmony retains Customer Data only for as long as reasonably necessary to:

• provide the Service;
• comply with applicable legal obligations;
• resolve disputes;
• enforce these Terms;
• maintain backup and disaster recovery systems;
• protect the integrity and security of the Service.

Following termination of a Subscription, Customer Data may be retained for a limited period to allow export or satisfy the obligations described above.

Thereafter, Customer Data will be deleted or anonymized in accordance with HRmony's retention practices.

6.7 Security

HRmony maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data.

Such safeguards may include, where appropriate:

• encryption of data in transit;
• encryption of data at rest;
• authentication controls;
• role-based access controls;
• activity logging;
• monitoring;
• backup and recovery procedures;
• vulnerability management; and
• other security measures appropriate for a cloud-based SaaS platform.

No system can guarantee absolute security, and HRmony cannot warrant that unauthorized access will never occur.

7. Acceptable Use

The Service is intended to support legitimate recruitment and workforce management activities.

You agree to use the Service responsibly and in compliance with applicable law.

You may not use the Service to:

7.1 Violate Laws

• violate applicable laws or regulations;
• infringe the rights of others;
• process personal data without appropriate legal authority;
• engage in fraudulent, deceptive, or unlawful activity.

7.2 Compromise the Service

You may not:

• interfere with the operation of the Service;
• introduce malware or malicious code;
• perform denial-of-service attacks;
• attempt unauthorized access;
• probe or test vulnerabilities without authorization;
• interfere with other Customers or Users.

7.3 Misuse Accounts

You may not:

• share login credentials;
• create accounts using false identities;
• impersonate another person or organization;
• bypass Subscription restrictions;
• allow unauthorized individuals to access the Service.

7.4 Violate Intellectual Property Rights

You may not upload, distribute, or generate content that infringes copyrights, trademarks, patents, trade secrets, or other intellectual property rights.

7.5 Abuse APIs or Automation

Except as expressly authorized by HRmony, you may not:

• scrape the Service;
• use unauthorized bots or automation;
• reverse engineer APIs;
• circumvent technical limitations;
• attempt to extract proprietary algorithms or models.

7.6 Misuse AI Services

You may not use AI Services to:

• generate unlawful or harmful content;
• facilitate unlawful discrimination;
• impersonate others;
• create misleading communications;
• circumvent AI safety mechanisms;
• engage in activity reasonably likely to harm HRmony, its Customers, Users, or third parties.

7.7 Fair Use

HRmony reserves the right to investigate activity that appears abusive, excessive, fraudulent, or inconsistent with the intended purpose of the Service.

Where reasonably necessary to protect the platform or its users, HRmony may suspend, restrict, or terminate access in accordance with these Terms.

8. Platform Features & Third-Party Services

The Service may include optional functionality enabling Customers to connect external systems, collaborate with third parties, automate workflows, access APIs, or participate in marketplace features.

Certain functionality may require additional permissions, subscriptions, or supplemental terms.

8.1 Third-Party Integrations

The Service may integrate with external business applications and technology providers.

By enabling an integration, the Customer authorizes HRmony to exchange information with the applicable third-party service as necessary to provide the requested functionality.

Your use of third-party services remains subject to those providers' own terms and privacy policies.

HRmony is not responsible for the availability, performance, security, or functionality of third-party services outside our reasonable control.

If a third-party provider modifies, limits, or discontinues its services, certain features of the Service may become unavailable without liability to HRmony.

8.2 Marketplace

HRmony may offer optional marketplace functionality enabling Customers to collaborate with recruiters, agencies, service providers, partners, or other third parties.

Participation is entirely optional.

Customer Data will not be shared through Marketplace features unless the Customer expressly authorizes such sharing.

Customers remain solely responsible for determining what information they share and with whom.

Unless expressly stated otherwise, HRmony acts solely as a technology platform facilitating interactions between marketplace participants and is not a party to any commercial, employment, placement, or service agreement established through the Marketplace.

HRmony does not guarantee the quality, qualifications, performance, or conduct of marketplace participants.

8.3 APIs

HRmony may provide APIs, webhooks, SDKs, developer tools, or similar interfaces.

Customers may use these interfaces only in accordance with applicable documentation and usage limitations.

You may not:

• exceed rate limits;
• interfere with platform availability;
• use APIs to build competing services;
• attempt to reverse engineer proprietary technology;
• access APIs using unauthorized methods.

HRmony may modify, suspend, or discontinue APIs from time to time.

8.4 Beta Features

HRmony may offer beta, preview, experimental, or early access functionality.

Unless otherwise stated:

• beta features are provided "as is";
• beta features may change without notice;
• beta features may not meet production performance standards;
• Customers use beta features at their own discretion.

Feedback regarding beta features may be used by HRmony to improve the Service without restriction.

8.5 Optional Services

Certain functionality may be offered as optional services, premium capabilities, usage-based services, or separately licensed products.

Such functionality may be subject to additional pricing, usage limits, or supplemental terms.

9. Subscription, Billing & Payments

Access to certain functionality requires an active Subscription.

Subscription plans, pricing, included functionality, usage limits, and available add-ons are described through the Service, applicable Order Forms, or other commercial documentation.

9.1 Subscription Plans

HRmony may offer multiple Subscription plans.

Available functionality, AI capabilities, integrations, storage, usage limits, and support levels may differ between plans.

HRmony may modify or introduce Subscription plans from time to time.

9.2 Billing

Unless otherwise agreed:

• subscription fees are billed in advance;
• usage-based charges may be billed separately;
• applicable taxes may be added where required by law.

Customers are responsible for maintaining accurate billing information.

9.3 Renewals

Subscriptions automatically renew unless canceled before the applicable renewal date.

Customers may disable automatic renewal where such functionality is made available.

9.4 Payment Failures

If payment cannot be processed, HRmony may:

• retry the payment;
• notify the Customer;
• suspend paid functionality;
• downgrade the Subscription;
• terminate the Subscription after reasonable notice.

9.5 Pricing Changes

HRmony may update Subscription pricing from time to time.

Where changes materially affect existing Customers, HRmony will provide reasonable advance notice before updated pricing becomes effective.

9.6 Free Trials

HRmony may offer free trials, evaluation periods, proof-of-concept environments, or promotional access.

Unless otherwise specified:

• trial functionality may be limited;
• trial access may expire automatically;
• HRmony may modify or discontinue trial programs at any time.

9.7 Suspension for Non-Payment

HRmony may suspend access to paid functionality if outstanding amounts remain unpaid after reasonable notice.

Suspension does not relieve the Customer of payment obligations.

10. Intellectual Property

10.1 Ownership

The Service, including its software, user interface, designs, documentation, workflows, APIs, AI capabilities, trademarks, logos, and all related intellectual property, is owned by HRmony or its licensors.

Nothing in these Terms transfers ownership of the Service to the Customer.

10.2 License

Subject to these Terms and an active Subscription, HRmony grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for its internal business purposes.

10.3 Restrictions

Except where expressly permitted, Customers may not:

• copy or modify the Service;
• create derivative works;
• sell or sublicense the Service;
• reverse engineer or decompile the Service;
• remove proprietary notices;
• build competing products using the Service.

10.4 Feedback

HRmony welcomes suggestions and feedback.

If you provide feedback, you grant HRmony a perpetual, worldwide, irrevocable, royalty-free license to use that feedback to improve the Service without compensation or attribution.

This does not affect ownership of Customer Data.

11. Privacy

HRmony is committed to protecting the privacy and security of personal information processed through the Service.

Our collection, use, storage, disclosure, and processing of personal information are governed by our Privacy Policy, which forms an integral part of these Terms.

By using the Service, you acknowledge that personal information may be processed as described in the Privacy Policy.

Customers remain responsible for ensuring they have obtained all necessary notices, consents, authorizations, and legal rights required to collect and process personal information through the Service.

Where applicable, HRmony processes personal information on behalf of the Customer in accordance with applicable data protection laws.

12. Service Availability & Disclaimers

12.1 Availability

HRmony uses commercially reasonable efforts to maintain the availability, reliability, and security of the Service.

However, the Service may occasionally become unavailable due to:

• scheduled maintenance;
• security updates;
• failures of third-party infrastructure;
• internet or telecommunications disruptions;
• force majeure events;
• or circumstances beyond HRmony's reasonable control.

HRmony does not guarantee uninterrupted, error-free, or continuous operation of the Service.

12.2 Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis.

Except as expressly stated in these Terms, HRmony disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, title, and uninterrupted availability.

12.3 AI Outputs

AI-generated outputs are provided for informational and decision-support purposes only.

HRmony does not guarantee that AI-generated outputs are accurate, complete, reliable, lawful, or suitable for any particular purpose.

Customers remain solely responsible for reviewing AI-generated outputs before relying on them or distributing them to candidates, clients, employees, or third parties.

12.4 Third-Party Services

HRmony makes no warranty regarding the availability, functionality, security, or performance of third-party products or services that integrate with or are accessed through the Service.

13. Limitation of Liability

To the maximum extent permitted by applicable law, HRmony shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including:

• loss of profits;
• loss of revenue;
• loss of business opportunities;
• loss of goodwill;
• loss of anticipated savings;
• loss of data;
• business interruption; or
• procurement of substitute services,

arising out of or relating to these Terms or the Service, regardless of the legal theory asserted.

13.1 Maximum Liability

Except where liability cannot legally be excluded or limited, HRmony's total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the greater of:

• the total Subscription fees paid by the Customer during the twelve (12) months preceding the event giving rise to the claim; or
• USD $100 if no Subscription fees have been paid.

13.2 Exceptions

Nothing in these Terms excludes or limits liability for:

• fraud or fraudulent misrepresentation;
• willful misconduct;
• liability that cannot legally be excluded or limited under applicable law.

14. Indemnification

The Customer agrees to defend, indemnify, and hold harmless HRmony, its Affiliates, officers, directors, employees, contractors, and licensors from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or relating to:

• the Customer's use of the Service;
• Customer Data;
• violation of these Terms;
• violation of applicable laws;
• infringement of third-party rights; or
• misuse of AI Services, Marketplace functionality, or third-party integrations.

HRmony will promptly notify the Customer of any indemnified claim and will reasonably cooperate in its defense.

15. Suspension & Termination

15.1 Suspension

HRmony may suspend or restrict access to the Service where reasonably necessary to:

• protect the security or integrity of the Service;
• investigate suspected violations of these Terms;
• prevent fraud or abuse;
• comply with legal obligations;
• address payment failures; or
• protect Customers, Users, or third parties.

Where reasonably practicable, HRmony will provide advance notice before suspending the Service.

15.2 Termination by Customer

Customers may terminate their Subscription in accordance with the applicable Subscription or Order Form.

Termination does not relieve the Customer of any payment obligations accrued prior to the effective termination date.

15.3 Termination by HRmony

HRmony may terminate or suspend access to the Service if:

• the Customer materially breaches these Terms;
• payment obligations remain outstanding;
• continued access presents legal, regulatory, operational, or security risks; or
• termination is required by applicable law.

15.4 Effect of Termination

Upon termination:

• all licenses granted under these Terms immediately terminate;
• Customers must cease using the Service;
• Customer Data will be handled in accordance with these Terms and the Privacy Policy.

16. Export Control & Sanctions

The Service may not be used in violation of applicable export control, sanctions, or trade laws.

You represent and warrant that neither you nor any User is prohibited from using the Service under applicable export control or sanctions laws.

You agree not to export, re-export, or otherwise make the Service available in violation of applicable law.

17. Changes to the Service and these Terms

HRmony continually improves the Service and may modify:

• features;
• functionality;
• documentation;
• subscription plans;
• pricing; or
• these Terms.

Where changes materially affect Customer rights or obligations, HRmony will provide reasonable advance notice through the Service, by email, or by other appropriate means.

Continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.

18. Miscellaneous

18.1 Entire Agreement

These Terms constitute the entire agreement between the parties regarding the Service unless superseded by a separate written agreement.

If the Customer has entered into a separate written agreement with HRmony, including a Master Subscription Agreement, Enterprise Agreement, Order Form, or similar commercial agreement, that agreement shall prevail to the extent of any conflict with these Terms.

18.2 Assignment

The Customer may not assign these Terms without HRmony's prior written consent, except in connection with a merger, acquisition, or sale of substantially all of its assets.

HRmony may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of its business.

18.3 Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, governmental actions, pandemics, widespread internet outages, cloud infrastructure failures, or similar events.

The affected party will use commercially reasonable efforts to resume performance as soon as practicable.

18.4 Notices

HRmony may provide notices through:

• email;
• notifications within the Service;
• publication on the HRmony website; or
• any other reasonable communication method.

Customers are responsible for maintaining accurate contact information.

Legal notices to HRmony shall be sent to:

Email: info@hrmony.ai

18.5 Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

18.6 Waiver

A failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

18.7 Independent Parties

Nothing in these Terms creates any partnership, joint venture, employment, agency, or fiduciary relationship between the parties.

18.8 Survival

The following provisions survive termination or expiration of these Terms:

• Intellectual Property;
• Customer Data (to the extent applicable);
• Confidentiality;
• Payment Obligations;
• Privacy;
• Disclaimers;
• Limitation of Liability;
• Indemnification;
• Governing Law;
• Miscellaneous; and
• any provision that by its nature is intended to survive termination.

19. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law principles.

The courts of Cyprus shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, unless otherwise required by mandatory applicable law.

Nothing in these Terms prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction to protect its intellectual property, confidential information, or other legal rights.

20. Contact Us

If you have any questions regarding these Terms or the Service, please contact us:

Global Hrmony Technologies LTD

Republic of Cyprus

Email: info@hrmony.ai

Website: https://hrmony.ai

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.